Abstract

BONO, Andrea DEL  and  BULLONI, María Noel. Work and trade union action in global service networks. A view from Argentina (2003-2015). Trab. soc. [online]. 2019, n.32, pp.103-123. ISSN 1514-6871.

The article addresses on the question of work in three sectors oriented to the export of services in Argentina: the provision telemarketing services (call centers), audiovisual production services and the software and computer services sector. In each sector, the authors analyses the implications of outsourcing and offshoring firm strategies on working conditions and labour relations, during the period of the Kirchnerist governments (2003-2015) are analyzed.

A qualitative and comparative methodological approach is proposed, which include the combined use of various techniques of registration and analysis of information, centrally, the analysis of documentary sources and semi-structured interviews. The results presented here also draws from the fieldwork carried out within separate sector studies.

In all three sectors, processes of organizational and labour flexibilization are observed, linked to the current outsourcing and relocation strategies, which cause instability and unpredictability at work, with varying intensity depending on the case. Likewise, the authors observe processes of formalization and improvement of working conditions that are explained taking into account the protective orientation of the labour policy, as well as the diverse responses that workers and trade union organizations articulated at the sectoral level.

The analysis developed is a contribution to the study of the implications off the insertion in global networks of services on labour and the workers, by exploring some of the favourable and unfavourable effects inherent to their own operating logics, but also contemplating the influences exerted by the broader social relations that determine working conditions and labour relations in each particular sector, place and time.

Keywords : work; offshoring; global service networks; trade union action; Argentina.

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