Abstract

RODRIGUEZ VALERIO, Daniela. Beyond instant messaging: WhatsApp as a mediation and support tool in the teaching of Library Science. Inf. cult. soc. [online]. 2020, n.42, pp.107-126. ISSN 1514-8327.  http://dx.doi.org/10.34096/ics.i42.7391.

This article presents the experience of using WhatsApp as a tool to promote communication and learning in the university field, specifically at the Escuela de Bibliotecología y Ciencias de la Información de la Universidad de Costa Rica. Its use was implemented in 7 courses offered during the years 2018 and 2019, obtaining satisfactory results through an investigation with a quantitative approach and descriptive scope that was carried out with 165 students of different levels. It is considered a resource that promotes mobile learning and offers advantages that should be used in the educational field.

Keywords : Mobile learning; Teaching of Library Science; Technology; Education; WhatsApp.

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