Resumen

DE GRANDE, Pablo. GOBIERNO ELECTRÓNICO Y ACCESIBILIDAD: DISPONIBILIDAD DE SERVICIO EN PLATAFORMAS ONLINE ESTATALES DE LA ARGENTINA. Cienc. adm. [online]. 2020, n.15, pp.3-14. ISSN 0009-6784.  http://dx.doi.org/https://doi.org/10.24215/23143738e051.

This article shows the results of an annual survey on the service quality of state-owned servers in Argentina. By means of this survey, it seeks to account for the importance of the systematic evaluation of the public digital infrastructure for government information and management services. In the case of the state infrastructure, the importance of its technical stability is especially relevant, since the state services offering represents, in many cases, the access or denial of very basic rights such as education, health or work. The monitoring was carried out over 12 months on 59 sites dependent on the National Government. A deficient performance was observed in comparison with the groups of services selected as reference groups. This poor performance was registered both in terms of availability and the average request response time. The sites depending on the National Government showed differentiated failure patterns according to the group to which they belonged (national departments, state agencies and national universities), suggesting the existence of heterogeneous infrastructures and work methods that converge in all cases in high levels of unavailability of the offered platforms.

Palabras clave : Argentina; quality of service (qos); e-government.

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