Resumen

GAETE QUEZADA, Ricardo et al. Diagnóstico de la función de gestión de recursos humanos de los servicios públicos de la ciudad de Antofagasta en Chile desde la perspectiva de la responsabilidad social corporativa interna. Doc. aportes adm. pública gest. estatal [online]. 2009, n.13, pp.39-71. ISSN 1851-3727.

The article presents the results of the analysis of the role of human resource management of public services in the city of Antofagasta in Chile from the perspective of internal corporate social responsibility, considering variables such as the management of diversity, reconciliation of life family and employment of staff, harassment and internal communication. The diagnosis was made through the application of structured interviews with a sample of Regional Directors and Managers of the role of human resource management at regional level to identify good practices that currently voluntary public services in the city to provide a better quality of life for their officials.

Palabras clave : Human Resources Management; Public Services; Internal Corporate Social Responsibility; Organizational Assessment; Quality of Work Life.

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