Resumo

COELHO NEVES, Barbara  e  SOUZA COUTO, Edvaldo. Prospects of training and guidance: Contexts of mediation in the universe of digital inclusion. Rev. iberoam. cienc. tecnol. soc. [online]. 2014, vol.9, n.27, pp.33-46. ISSN 1850-0013.

This article discusses two perspectives that are usually taken into consideration in digital inclusion projects: training and orientation. The main objective of this paper is to present the monitoring as a key element for enhancing the transformations required by the proposals that focus on inclusion to generate development by means of public access to ICT. We sought to investigate the importance of training and guidance at different points of public digital inclusion. We also analyzed these actions in the context of digital inclusion and under the light of the mediation concept. The research was conducted in the northeastern cities of Brazil with the greatest potential for digital inclusion. As a result, this paper illustrates the situation of perspectives based on solid training and guidance in the context of digital inclusion in these cities. We conclude signaling aspects that denote the importance of thinking for mediation programs and projects aimed at digital inclusion and the two main causes that impact the monitoring (human mediation)

Palavras-chave : Information and communication technologies (ICT); Digital inclusion; Public access; Mediation; Human mediator.