Resumo

HUSSAIN, Kashif  e  EKIZ, Erdogan H.. Perceptions of Service Quality in North Cyprus Airline Industry: A Path Analysis Application. Estud. perspect. tur. [online]. 2007, vol.16, n.3, pp.341-360. ISSN 1851-1732.

This study diagnoses the perceived service quality of a national airline company in North Cyprus. Results revealed that among the independent dimensions of this study, airline tangibles was found to be most significant for the perceived service quality and also perceived service quality is positively related to customer satisfaction in the case of the national airline of North Cyprus. Results and implications are discussed in detail.

Palavras-chave : Perceived service quality; Customer satisfaction; Path Analysis; National airline; North Cyprus.

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